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Terms of Service

The following terms and conditions govern all purchase contracts between the supplier, the company Staffler, Albertgasse 54, 1080 Vienna, Austria, and the customer. Unless otherwise agreed, the inclusion of own terms and conditions is contravened.

German and/or English is agreed as contract language.
We only conclude contracts with adults and capable customers.

Slight color deviations of our woodcarvings from the pictures are possible and a sign of the handicraft.

Orders can be placed online via our shopping cart system, by telephone (only with subsequent personal pickup), or by email.
When ordering via the Internet shopping cart system, the goods intended for purchase are stored in the “shopping cart.” Via the corresponding button in the navigation bar, the customer can call up the “shopping cart” and make changes there at any time. After opening the “Cashier” page and entering the personal data as well as the payment and shipping conditions, all order data will be shown on the order summary page.
Before submitting the order, the customer has the opportunity to review all information here again, to change (also via the function “back” of the Internet browser) or cancel the purchase.
By submitting the order via the “buy” button, the customer submits a binding offer.
The customer first receives an automatic email about the receipt of his order, which does not lead to the conclusion of the contract yet.

For orders in our internet shop the prices listed in the offer at the time of order apply.
The indicated prices are final prices in Euro, that means they contain all price components as well as the legal value added tax. All prices are per piece and are final prices in EURO incl. 20% VAT. For business and corporate customers VAT is shown separately. Deliveries outside the EU are exempt from VAT.

The legal regulations apply.
The customer undertakes to check the goods immediately upon delivery for completeness, obvious defects and damage in transit and to report complaints to the supplier and the forwarding agent as soon as possible. If the customer does not comply with this, this has no effect on the statutory warranty claims.

Storing goods will be shipped immediately.
The delivery time for Austria and EU is 2 to 10 days.
Delays may occur if the desired item is currently out of stock and needs to be made


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